Returns, refunds & cancellations

Damaged, wrong or missing items

If anything arrives damaged, leaking, wrong or missing, write to contact@bytebloom.ai within 7days of delivery. Include your order ID and a photo of the item and packaging. We'll send a replacement or refund it. You don't pay to send anything back.

Change of mind

Our products are consumables used in worship, such as camphor, incense, dhoop, wicks and roli. For hygiene reasons we can't take back opened items. Unopened items in their original packaging can be returned within 7 days of delivery. Write to us first. The return shipping cost is yours, and the item value is refunded once the parcel reaches us.

Cancelling an order

• Before dispatch: write to contact@bytebloom.aiwith your order ID and we'll cancel it. Prepaid orders are refunded in full.
• After dispatch: you can refuse the parcel at the door. For a prepaid order, we refund the item value once the parcel is back with us.

How refunds are paid

Online payments are refunded through Razorpay to the original payment method, usually within 5–7 working days after we approve the refund. Your bank may take a little longer to show it. For cash-on-delivery orders, we refund by UPI or bank transfer to details you give us.